Ordering and Account Setup
How do I place an order?
You can place an order directly through our website, by phone, or by contacting your assigned sales representative.
Do I need an account to order?
Yes, an approved business account is required for all orders. You can apply online or contact us to get started.
Can I place orders online or through a sales representative?
Both options are available. You can order online 24/7 or work directly with your sales rep for personalized service.
Do you offer volume discounts or tiered pricing?
Yes, we offer tiered pricing based on order volume. The more you order, the more you save.
Can I customize my order (mix SKUs, special packaging etc.?)
Absolutely. We allow mixed-SKU orders and offer custom packaging options for qualifying volumes. Reach out for details.
Shipping and Delivery
What areas do you deliver to?
We deliver to Houston and Beaumont. Contact us to confirm service to your location.
Do you ship internationally?
Unfortunately we do not deliver internationally.
What are your delivery timelines?
Standard delivery is 2–7 business days depending on location and order size. Custom or bulk orders may take slightly longer.
Can I use my own freight carrier or forwarder?
Yes, you’re welcome to arrange your own shipping. Just provide us with the carrier details at checkout or during order confirmation.
Do you offer pallet or container shipping for bulk orders?
Absolutely. We offer full pallet and container shipping options for wholesale.
Can I schedule a delivery window?
Yes, we offer scheduled delivery windows for local shipments. Just let us know your preferred time during order placement.
Payments and Invoicing
What payment methods do you accept?
We accept major credit cards, business checks or Cash on delivery. Terms may vary based on account status.
Do you offer credit terms?
No. We do not offer credit.
Will I receive an invoice for my order?
Yes, an invoice is automatically sent via email after each order is confirmed and processed
